Nuggets
“Your most unhappy customers are your greatest source of learning.”
It’s great to have happy customers, but when an unhappy customer actually gives you feedback, you’d better be listening.
Unhappy customers help you uncover blind spots and see where you can do better.
One way of finding out what your customers think of your products and services is to ask them. Find out how you can automate the process of consistently asking your clients for feedback. Check out our AdX UpReviews service.
